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Silk Road Tours offer tailor made holidays through Central Asia, The Caucasus, Middle East and North Africa
Where flights are not included your holiday is protected through our membership of the Travel Trust Association. We hold TTA membership number Q1037. The Travel Trust Association exists in order to protect the customer and provides 100% financial protection. This means that every penny your pay to Silk Road Tours is protected by the Travel Trust Association.
It means that you can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of a member becoming insolvent. Should a member of the Travel Trust Association for any reason financially fail or cease trading, the Travel Trust Association will liaise with the suppliers to ensure that your holiday goes ahead unaffected. If for any reason this is not possible, the TTA will administer a claim for a refund of money that you have paid to a member for your holiday.
The Travel Trust Association is a trade association of Travel, Agents, Tour Operators and Travel Organisers, that operate trust accounts, in order to provide financial protection for the consumer. The TTA lays down strict guidelines on how customer’s funds may be handled and each member must adhere to these guidelines. Every TTA member puts customer’s funds into a designated trust account, which is supervised by an independent trustee. The trustee is a banker, Chartered or Certified Accountant, or Solicitor. Your funds are held in this account and may not be released unless you receive your holiday or your funds are released to another company that becomes responsible and provides for your financial protection.
All payments made to a TTA member should be made payable to their specially designated trust account i.e. when paying Silk Road Tours Ltd, make all payments to ‘Silk Road Tours Ltd Trust Account’. Credit Card payments are automatically deposited into the trust account via electronic processing. Silk Road Tours has a practicing certificate issued by the TTA. This identifies the companies TTA number (Q1037), the company to whom all payments should be made (Silk Road Tours Ltd), and the trustee member for the company and his / her address (Mr. Sudheer Sharma, TTA Trustees (UK) Ltd, 3rd Floor, Albion House, High Street, Woking, Surrey, GU21 6BD).
The TTA’s Travel Protection Plan covers every service that you have booked with Silk Road Tours.
It involves two aspects, firstly the Trust Account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly there is a further protection from a guarantee provided by the TTA if by reason of fraud or dishonesty, your money is not in the Trust Account under this guarantee, the TTA will guarantee the financial obligation of Silk Road Tours Ltd to repay such sum to you up to the maximum any one passenger of £11,000. So if you if you paid £2,000 the TTA guarantees to reimburse the loss of £2,000 where it not available to you from the Trust Account.
Therefore, the Trust Account plus the guarantee will ensure that all money which you have paid is safely protected and available to reimburse the money paid. When you make a booking you will be supplied with a guarantee certificate – you can see the terms of the guarantee at www.traveltrust.co.uk/guarantee.
For further information please visit the TTA web site at www.traveltrust.co.uk.